Click on the category and note the "group unique name" - verify that it is Billing_Topics. Could you share a bit more details on what you have done for this step? Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I'd just give it 24 hours then recheck the challenge. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Intermediate case users can access both lists of cases. Save & Activate.That helped me clear that error. Ensure you group report results correctly. But I have created this Data Category, so I'm not sure what the issue is. Thanks. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Leave a comment for the Trailhead Baby! Does this help? Rated Accounts by State The record count for state and account rating are automatically added. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Any clues as to what I might be missing? You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. It was an interesting project, and I wanted to share some lessons learned from . Did you start with a clone of the correct profile? The solution? A mistake I have made many times as well! I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. What can I attach to help diagnose what I am still missing? I dont see any check box under layout properties of Knowledge. This error stumped me for a while as well. This comment has been removed by the author. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Hope this solves it for you too. I have sent screen shot of my report to rebecca@capstorm.com . How frustrating! Thanks a lot in advance. Checkboxes: Missing 3 that should be checked. Once this was done, I passed the 3rd challenge section. Any ideas that can help me? Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Challenge 4 Case Routing. I am not sure what I'm doing wrong? But trailhead gives an error message back. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. took me 2 hours to undersand that, and without your comment I could have been there forever!! Do your routing configurations tie to the correct queues? This is so annoying. It is very attractive and impressive. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Why the change of heart? "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ask Question Asked 2 years, 8 months ago. Enter the billing service credentials in the custom setting. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure Entitlements are visible on Cases in Lightning. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Back to the superbadge. These have different SLA milestones an agent has to hit its the same in this section. (I made a custom button as well for this one.). Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Thanks. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Case organizers think about the language. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Take a break, grab a snack, and watch this video. thing I could be missing?Thanks in advance! I made two dollars today! Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . here is the complete guide for designers that will increase your knowledge. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. I removed those and then the trailheadapproval was there. Ensure you group report results correctly. I have created data categories and Subcategories and have activated.But have issue with the above error. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. You, my amazing reader, get more than tips for a Salesforce Superbadge. Still not sure what Im talking about? I'm sure i did #1 and #2.What do you mean by "count down" component for #3? I hope to inspire all of the worlds trailblazers to learn, grow, and experience! You also get personal insight into the life of a Trailhead Baby! You also get personal insight into the life of a Trailhead Baby! If you can not, I'd look around at permissions. * Able to be used on a profile level? After editing the service console, you might have to edit the new profiles. One of my favorite new things this week was taking a shower with my whole block collection. I was convinced I was missing something and racked my brains over it. (Hint- The name of the component is not "entitlements"). Thanks so much for responding. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I ran into the same issue. Something that helped was saving the report frequently. What am I missing? Ensure the Customer Contact can be tracked on Cases. "Wrong Queue" is not a queue. But I didn't complete it. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Still stuck? Please help. But I have successfully created this service console in my playground. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. "This is a standard app. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Modified 2 years, 1 month ago. My bet is that you missed one checkbox in the setup. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Still stuck? R&D, A project with Daddy: My favorite daily process! At last count, there are 81 Salesforce Trailhead projects for developers. privacy statement. This is my journey- a normal kid by day- a Trailhead explorer by night. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Would you like to share a few more details on how you currently have things set up? Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I had to do a quick refreher on this topic mid-superbadge. I am glad that you figured it out. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Hyatt Place New Taipei City Xinzhuang. Ensure Agents have access to Knowledge when viewing a Case". Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Challenge 1: Automate record creation. Any advice?Thanks in advance! {!Case.OwnerFirstName}, Ursa Major Solar. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. I am unable to rename the "Service" console , I receive this message when selecting Edit. Sounds like you need, The instructions mention that agents should be able to decline requests. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Does anybody have a moment to help? Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Sorry . I'd try this- Delete the current process. Various trademarks held by their respective owners. I'm STILL hacking away at this error message. No. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. But not able to finish this challenge . That is why I referred to the question that was asked to you before on May 31st. I got the stages added - its the 'and assign' that's hanging me up. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. The simple things Hey, i'm on challenge 3 and almost done. I've had it take up to 24 hours :(. Good! I usually visit your website and I always learn something new from here. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! New Profile button, instead of hitting the Clone button on the Technical profile page. Look at the page layout again- there is another item you will need to add. Thank you SO MUCH. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Below are tips and gotchas for each report / dashboard. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. I hope that you feel inspired. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. We recommend using a new Developer Edition (DE) to check this challenge. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Add to Favorites. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Install the unmanaged package from the prework if you haven't already. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Its upsurd. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. "Im not able to add instructions in the macro. I add wrong queue to Presence Statuses but I still have the same issue. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. I'm working on the Service Cloud super badge and the error below is driving me nuts! I have created data categories and Subcategories and have activated.But have issue with the above error. "I have created the Entitlement Process named "Cirrus Support Process" twice now. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Also when i click on Overflow Assignee no records found window pop up. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Book Now. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". hours of inactivity vs hours of being created. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Ensure you set up the routing for Basic Cases properly." Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. hmmmm I think I just had to drag the filed onto the layout. Still stuck? You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Telecom Billing System2. Some changes are done at Challenge 2. I am right now @ step 6. hope to finish the superbadge now soon.!!! Glad you solved the problem! You will need it. "my report is looking all correct. It's likely something simple like an extra character. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Any hlp? Ensure Agents have access to Knowledge when viewing a Case. Or "on demand email to case". Prework and Notes. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge.
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