viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Coronavirus outbreak: cancelled or postponed events - can I get my money back? When Your Event is Canceled or Postponed. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . You consent to the exclusive personal jurisdiction and venue of Swiss courts. Suggested Article: Verizon Wireless SMS Refund Settlement Details. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. We take no responsibility for such issues. Note that this is separate from any Tax viagogo is required to charge on its fees. The court would need to determine which Class members would choose the voucher over a cash return as per the company. 2. I have sent multiple proof to them that the event is indeed canceled. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Generally; My event is cancelled or postponed - What do I do? Romeo Santos Tour 2023. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Chris Brown Tickets. If an event is moved and you cannot make the rearranged date, you should be entitled to . Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. 7.1 Ownership of Intellectual Property. Top Class We do not control the information provided by other users which is made available through the Site. Leave us a message by clicking the Contact Us button. Even if you are, it's likely to be a more complicated process. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Rob Davies. I sent our ticket numbers but Opera Australia said they were not theirs. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. However, despite the official announcement . We may also first deduct any amount you owe us from any amount we owe you. Answer (1 of 3): Viagogo runs prudent customer care operations. 7.3 Additional Policies. Sent info several times and they made every excuse under the sun. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. 4.3 Sellers Shall Not Include Promotional Material with Tickets. 4.2 Stolen Property. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. They did not send me my ticket information until the day before the concert. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. "Comparably priced" replacement tickets are determined by viagogo in its discretion. 4. Backstreet Boys Tour 2023. I haven't received an email confirming my order. All sales and bids are final. 1.3 Modification. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 4. The difference between 'cancelled' and 'postponed' events is . We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. 1.1 Introduction. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. We cannot control the policy of third-party resellers.'. Faye has now been refunded by her bank after making a chargeback claim. 2.18 Merchant Description. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Send us your story with as much detail as possible to fill out our investigation. 1.2 Ticketing Exchange. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. 2.6 Making an Offer. But Which? It's unlikely you'll get the delivery costs or booking fees back, though. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Rufus Du Sol Tickets. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. . Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. To register, You must provide your real name, address, phone number, and email address. contends that Viagogos action is in direct violation of the companys stated policy. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 3.1 Accurate Descriptions. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Stray Kids Tour 2023. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. I received an email 4 days prior to the event, stating the ticke. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. Taylor Swift Tickets. During this time, the Site will be temporarily unavailable. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. We cannot commit to next year, Taylor said. Ive been told a refund is coming in 10 days 4 times now. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Travis Scott performs on stage during Wireless festival in London last year. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. I have been researching this company and very bad negative reviews, and practices. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above.
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