Everything you need to know as a social housing tenant including rent and rebates, maintenance and repairs and your rights and responsibilities. the Police Crime Report Number if the damage has been caused by another party and reported to the police. This submission has been developed in consultation with our . Department of Enterprise, Investment and Trade. r["M V+)2aV4Y,7HK0GQD&Pda(E(dIY\ jb|O/_}9{ h"` ,',2`yw0dbE]g4B/uDeQi Print Share. We spend more than $1 million per day on repairing and maintaining homes. Rental bonds and other help Information to help you manage your current living arrangements like Rental Bond Help, Affordable Housing and support services. Phone: 1800 422 322. The Public Account Committeeis inquiring into the management of public housing maintenance contracts in New South Wales. Contract Award Notice ID. Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. The Government tenders website also provides details of current tender opportunities in accordance withPremiers Memorandum 2007-01. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. Housing Authority > Current Tenants > Tenant Toolbox > Maintenance. AREA WORKS MANAGER - Department of Housing Maintenance Contract The effective delivery of maintenance services ensuring day to day supervision of sub-contractor services. Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Managed Sub-award agreements from cradle to grave. Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations Parliament. . O'Donnell & Hanlon Pty Ltd. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. Please call Tom O'Sullivan - 0431 495 694 Save Property Maintenance Handyman Cadence & Co Pty Ltd 8d ago Sydney North Shore & Northern Beaches Trades & Services Maintenance & Handyperson Services Collaborative team If you are having any difficulties, you should speak to your housing provider. # Inquiry into the Management of NSW Public Housing Maintenance Contracts. Thats why we have compliance officers in the field every day checking the work of our contractors. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Your rating will help us improve the website. If you live in one of these properties, please refer any maintenance matters to the owners real estate agent, using the contact details we provided to you when you started your tenancy. For enquiries about the contract, please call 02 9273 3643 or email wholeofgovernmentmaintenance@pwa.nsw.gov.au. endstream endobj startxref Agency Department of Education - SINSW. Working to improve the service and experience for our tenants. Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. I f you need advice or information on your rights and responsibilities, please call NSW Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au before signing the Agreement. $5 billion. We've now conducted 75,000 property inspections. Housing Secretary Michael Gove said making it mandatory to hold qualifications will improve standards across the sector following the death of two-year-old Awaab Ishak from black mould. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Living in social housing. Find your ideal job at SEEK with 3,669 monitor jobs found in Point Clare NSW 2250. Particulars of the goods or services to be provided under this contract. Home building contract $5000 to $20000 Home building contract for work over $20,000 Suitable for new homes, major alterations and additions. On October 21, the NSW state government eased restrictions on religious gatherings, increasing maximum attendance from 100 to 300 persons. As Strategies are developed they are linked to Departmental outcomes and Premier's Priorities. Department of Customer Service. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Consequently, all community housing providers are required to develop plans for the long-term maintenance of their properties. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. For any questions, please email cmt@dha.gov.au. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. The contracts are published on the Government tender's website launch. I was a Police Officer with the South Australian Police Department for 30 years, working in and with Indigenous communities for 14 years. This inquiry is no longer receiving submissions. S]lY(:=Yfty>dS:J$BR,43W:tmP&V]9,Qs DPiq=Eorgg=UH{Nvq|;r]=s9!P[Ubd(l/rVgt GK:p|0'w:%.## MCJlhEl$Q%)IC6;bG*_2jc-OPmWq`Yptpp.ul;AF_51o7wLnGtbgt^JG=-9-E o*[sT To sell a home in NSW, an agent must have a real estate agent's licence issued by NSW Fair Trading. $148.8 Million Available for COVID-19 Expense Reimbursements We've opened a new application period for owners of properties participating in Multifamily assisted housing programs to apply for $148.8 million in COVID-19 Supplemental Payment funding. stream In the interest of transparency, and for your convenience, below are dashboards of the most requested data. Maintenance Person, Crew Member, Facilities Officer - Moree and more on Indeed.com The agency and its contractors may pay to maintenance laborers and mechanics no less than the wage rate(s) indicated for the type of work they actually perform. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands. Department of Education / Deniliquin High School - New Science Lab Upgrades - AM03872/22. Read more about response times for maintenance and maintenance staff at your home. Services and support. <> Terms of Reference Timeline Submissions Hearings and Transcripts Reports and Government Responses Other Documents Contact us We may decline your request if the maintenance type is not our responsibility. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. %%EOF NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. Communities and Justice, NSW Department of . The caretaker period for the NSW Election commenced on 3 March 2023. Privacy Policy and What happens when you report a maintenance request will depend on what is to be repaired, how it happened and who actually owns the property. If you need any maintenance or repairs, contact the Housing Call Centre on 13 11 72. Access Department of Customer Service information, Department of Customer Service Register of government contracts, Department of Customer Service Code of Ethics and Conduct, Celebrating 10 years of Australian Consumer Law. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Title. The list was initially established through a formal open tender process in 2010 ( DETP1028 ). Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. A further $1.669 million investment has been approved to extend the program to February 2022. If you have any concerns about the condition of your property please contact your housing provider directly. We appoint contractors to our panel via Austender through our rolling tender program. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. 1 0 obj The deadline for applications is February 21, 2023. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. DCJ is improving the experience of social housing tenants. For copies of recently issued ministerial press releases of information on the election policies of any political party, as they relate to the department/agency or its portfolio area, please go directly to the website of the relevant political party. You will need to give the event number to Maintenance Line staff when you call to request a repair. 3227 0 obj <>stream More information. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 30 days or until the contract is complete, whichever is longer. St. Mary's Cathedral in Sydney was granted an exemption from the NSW government's 100-person cap on religious services to hold a larger ordination mass on September 19. Who to contact. The Department expects its contractors and suppliers to fulfil contractual obligations, including pricing, quality of the service or product, reliability, financial reporting or otherwise in accordance with individual . 1/17/2022 Head Maintenance Contract. View all our monitor vacancies now with new jobs added daily! Since then, it has evolved into an ongoing compliance evaluation process for when the department needs to expand the capacity of the ESP list. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. Category (based on ) 72000000 - Building and Facility Construction and Maintenance Services. Federal Housing Administration Insures $65.5 Million Mortgage for Energy Efficient Transit-Oriented Development in Roselle, Illinois. %PDF-1.5 Your chosen builder or tradesperson must give you a written contract if: the contract price is over $5,000 (including GST), or the contract price is not known, is for the provision of labour and materials by the contractor the reasonable market cost of which is more than $5,000 (including GST). To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. More than one-third of the NSW population lives in regionally , and thousands more spend time in the regions each year for work, study, holidays and events. Department of Customer Service disclosure log, Department of Customer Service Agency Information Guide, Call for submissions Independent Review of SafeWork NSW, Terms of Reference Independent Review of SafeWork NSW, Benefits Realisation Management Framework, Multicultural policies and services program, Contact the Department of Customer Service, Department of Customer Service correspondence policy. I worked in many areas ranging from remote areas in the far north of South Australia including Oodnadatta and the Anangu Pitjantjatjara Lands, to Raukkan home of the Ngarrindjeri People on the Coorong and urban Indigenous communities in Elizabeth and . DHA regularly engages independent valuers to undertake valuations for properties under management or being considered for management by DHA. Ensuring. Communities and Justice Grants. Thats an average of around 1,750 requests every day. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. Series: New South Wales. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. How can I access Department of Customer Service information? We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. hz $CIh &{ a$yAJ&M` } The smart batteries have a combined energy storage capacity of 1280 kilowatt hours (kWh). Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on facsinfo@facs.nsw.gov.au. The length of time it takes to contact you depends on the urgency of the work. hTOSW~-^ You can contact them in three ways: Call 13 11 72 Email tenant.maintenance@dffh.vic.gov.au If your repair is not urgent, fill in the report non-urgent repairs form. Our Department of Defence Northern NSW Contract has achieved certification of the Asset Management System to the Standard ISO 55001:2014 Legislative Assembly. Please enable scripts and reload this page. An emergency repair is defined in the Residential Tenancy Act as a: Burst water service NSW Ambulance Customer Service Attendant EOI Management and Support NSW Public Service Recruitment Pools NSW Trains . NSW Auditor General's Department. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. any other issues we should know, such as dogs on the property, residents that are hearing impaired, items that may be dangerous, special access ways, etc. 4 0 obj Terms of Service apply. connection to their country and culture. The contracts are published on theGovernment tender's website. Housing Maintenance | Department for Communities Housing Maintenance Part of: Housing Association Guide, Housing Management Guide Introduction This guidance sets out the standards. Information to tell us When you request maintenance, tell us: To discuss this further, contact the maintenance section at your nearest Housing Service Centre. Thursday, April 21, 2022. ThattheCommitteeinquireintoandreportonthemanagementofpublichousingmaintenance contractsinNSW,withparticularreferenceto: a)Thecurrentrepairstatusandphysicalconditionofthepublichousingstockmanagedby HousingNSW; b)Thecostsofmaintenanceofthecurrentpublichousingstock,variationsinexpendituretrendsoverthepreviousfiveyearsandprojectedexpenditureforthe nextfiveyears; c)Thenatureandadministrationofmaintenancecontracts,includingprivatesector arrangements; d)MethodologiesandprocessesforensuringconsistentpublichousingmaintenancestandardsacrossNSW,includingqualityassurance,effectiveness,efficiencyand contractsupervision; e)Statutoryobligationsontenantstotakecareofpropertiesandreportmaintenanceneedsinatimelyfashion; f)Measurestomeetthespecialmaintenancerequirementsofagedanddisabledtenants; The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. after-hours (6pm6am, MondayFriday, weekends, public holidays): call 1800 808 107. people's lives, health or safety are at risk, your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement, your contact number for the tradesperson to call you to arrange access, details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it. Property and Development NSW (PDNSW) Environmental Service Group (ESG) is managing this NSW Government-first initiative which is funded in partnership with the Office of Energy and Climate Change. Emergency maintenance is needed when faults or damage need fixing immediately because: We usually respond to an emergency in 14 hours, depending on the situation. maintenance contracts in NSW, with particular reference to: Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and The U.S. Department of Housing and Urban Development (HUD) 's Office of Fair Housing and Equal Opportunity (FHEO) acts as the chief enforcer of the FHA. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. 0 The main objective is to identify: What owners need to know to obtain a good service contract Ways to evaluate service providers Major service needs Operation and Maintenance Service Contracts An overview of current trends and options, with For any questions, please email procurement@dha.gov.au. NSW Public Works staff servicing every corner of regional and rural NSW Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. This outlines the business processes for property maintenance, including repairs. % ;,M~MS|IH3Fr bT+o*JW5}>q rHr`C"RwR'a1 f"~ "$^u220{uMw;~w2{wu=|VhK%0c.PN,ws?f-mj;cA9,2%&le&. We recommend prospective contractors to register on Austender and to set up notifications in order not to miss our next tender release. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. xZKoH( lIcd2,dC1T2[_$&]]|o?tjU/~SvJ\y-??vV",|Ia'BFikM&P&s_?|Yy"M*xzHzG-.tlJ,.d4=jiUpHEfWS-.?. On a typical day, we work with 3,000 skilled subcontractors to complete 1,000 orders. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. Help us improve the content on our website or tell us what is working really well. 4 Online Maintenance Request Form. Access eRepair, understand what changes you can ask for or make to your home, or request maintenance, DCJ contractors will need to enter your home to carry out maintenance work and perform inspections, From 1 February 2022, social housing tenants who resided in a property where a centralised gas hot water service was in use from March 2014 to March 2020 can apply for reimbursement of their gas usage costs, Maintenance work information for DCJ Housing tenants, An online service for DCJ tenants to lodge non-urgent home maintenance requests, DCJ assists eligible tenants and approved applicants to modify their home to help them live independently, How to report maintenance issues and request permission for home alterations, As a DCJ tenant, you may make changes and alterations to your home, You can request a modification to your home to help you live independently, Information for occupational therapists completing a property assessment for a DCJ Housing client, DCJ tenants can apply for approval to perform decorative painting in their home, DCJ tenants can only install a pay TV connection with approval, How to request repairs for your home or report vandalism to your building, DCJ tenants can apply to install a permanent above-ground pool, or an inflatable or portable pool in their backyard, Rate your maintenance experience and view current ratings for our maintenance contractors. If you buy into strata, you not only own your property, but you also share the ownership of common property such as gardens, fencing, pools and elevators. Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, 6am6pm: call the maintenance number for your nearest. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services However, in many cases, community housing providers operate a priority system that allows them to distinguish between urgent and non-urgent repairs and to respond accordingly. Contract number. Information for Queensland public housing tenants. Public contractsNew South Wales. The Eligible Service Providers (ESP) list provides ASTP with a choice of potential contractors across NSW. Posted: 11/01/2022 Press Release Home building contract for work between $5,000 and $20,000 Suitable for trade work, maintenance and repair work as well as smaller alterations or improvements likely to cost less than $20,000. The Housing Call Centre arranges most responsive maintenance for public housing properties. The cleaning services contract is managed by Public Works Advisory. The contracts and tenders currently registered with respect to the Department of Customer Service are disclosed on theGovernment tender's website. It is your responsibility as a tenant is to report any relevant repairs to your housing provider as soon as possible. d) Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision; e) Statutory obligations on tenants to take care of properties and report maintenance needs in a timely fashion; A contractor will contact you to make an appointment for an inspection and/or repair to take place. %PDF-1.6 % Contract region. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. DFFH sets out its policies and practices for maintenance of public housing in its Maintenance manual. Public Accounts Committee. How satisfied are you with your experience today? Tenants are best contacting their tenancy manager of their housing provider. The data can be customized through filters, and downloadable report options. Housing NSW. The company will manage more than 24,000 properties for the NSW Land and Housing Corporation for next five years. As a central agency, our department works across government to advise on matters affecting local communities across regional NSW. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. The government also leases a smaller number of properties from private owners to use for public housing. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. Australia's largest privately owned housing maintenance company, we work with Public Housing and Community Housing organisations across the country. Strata properties come in a variety of forms, with apartments and townhouses the most common. To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. Responsive maintenance covers repairs that are needed because of normal wear and tear or damage caused by your household or visitors. All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. No records of contacts are available for this inquiry. Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. Agency HealthShare NSW Category (based on UNSPSC) Healthcare Services Published 10-Feb-2023 Contract Period 30-Jan-2023 to 2-Mar-2023 Estimated amount payable to the contractor (including GST) $169,870.77 (Goods or services supplied) Contractor Name Roche Diagnostics Aust Pty Ltd Is an Aboriginal or Torres Strait Islander owned business No
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