Next time it will be JD SPORTS for my next purchase. High performance sneakers, trending streetwear and exclusive product weve got you. | Read 2,661-2,680 Reviews out of 55,033 - Anonymous. We hope to see you shopping with us very soon. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Just noticed that the box they have sent them in isn't for the correct trainers. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. By continuing to use this website, you agree to the use of Cookies. Received 2 small refunds for I don't know what! It goes against our guidelines to offer incentives for reviews. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. That is great news that they arrived a day early!We hope to see you again very soon. Footasylum has collected 369 reviews with an average score of 1.86. . I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. very helpful as Liverpool didnt answer the phone. Hey MattThanks for taking the time to leave us a review. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. AVOID THIS COMPANY!!!! I have worked in retail for over 15 years. Simply follow our returns portal link below. My son lost out on his Christmas presents as a result. Highly recommend and will definitely buy from Zavetti again. Reply from Footasylum Jul 14, 2021 Hey! 20% off selected items with this Footasylum discount code. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Check out what 59,340 people have written so far, and share your own experience. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Avoid this store at all costs. Over 90 off RRP. Popular Christmas FAQ Easy! - Kristy Smitten, posted 11 months ago Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Ordered coats for 2 of my sons in the sale. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Order placed Sunday afternoon and delivered Monday afternoon. We hope to see you again very soon. Yay! Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. I would definitely recommend and will be a returning customer. In November 2022 I placed an order with FootAsylum and it never came. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Ordered Nike trainers. To break them up politely to ask for helpit was like I had sowrn at them. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Can I return my online order to one of your stores. Wow! If valid, the page will refresh and your total will be updated accordingly. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". For all international returns outside of the UK, please visit our dedicated international returns page. This time, however, when I ordered, their courier choice was Yodel. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We hope to see you again very soon. It's your job. Please note that we may share your email with the company to verify your order. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Stay ahead of the game with the latest trainers and clothing from Footasylum. Will not use again. It goes against our guidelines to offer incentives for reviews. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Greater than 82% of reviewers feedback is Footasylum returns process could be better. Bought a pair of Boss trainers at the end of November 2022. Further Details. Would not recommend. I have sent them back the undamaged trainers in a damaged box as I received them. Average Delivery Time. Replies to negative reviews in < 24 hours. That is great news about the fast delivery.We hope to see you again very soon. UK Returns Free return by our courier service. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Shocking company - bought two items trainers and sliders order value 100.28 never received. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. You will be contacted by email to verify your review. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Easy! All in all, satisfied with my purchase and dealings with this shop. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. By using a. Suggested companies are based on peoples browsing tendencies. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. We are so glad to hear you are happy with the service. Quality, style and value superb. If this was my store, they would all be sacked. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Thanks,Rebekah. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. They sent me trainers in a damaged box. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Unable to get in touch with anyone from customer service to resolve issue. Beth is Home Editor for T3, looking after style, living and wellness. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Rock Woven Outdoor Pant. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Click the 'Copy' button to copy it. - Lisa Lynch, posted 1 year ago All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! They all fit perfectly. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Email never arrived so ended up going to a store on crutches to get a refund. Alpyrex. Why have i been rejected for my return as the item was faulty? Delivery to Australia was super cheap and very very fast! Thanks,Rebekah. Once Footasylum has received and inspected your order, a refund will be issued. We also ensure all reviews are published without moderation. Ordered some trainers at 10.30pm amd paid for next day delivery. Email and text communication was prompt and efficient. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Discount. Get Code. Your browser does not support embedded videos. Replies to negative reviews in < 24 hours. Email never arrived so ended up going to a store on crutches to get a refund. Date of experience: 18 December 2022 We also ensure all reviews are published without moderation. Before returning items you must notify Footasylum by telephone, letter, or email. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Email and text communication was prompt and efficient. We use dedicated people and clever technology to safeguard our platform. No greeting, no please, no thank you. Anyone can write a Trustpilot review. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Do you agree with Footasylum's 4-star rating? With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Absolutely fuming with this company. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Thanks,Rebekah. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. It's great to hear you are happy with the coat and that the delivery was so quick. It's your job. Still over 300 down! 10% off at Footasylum on first orders with this promo code. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. We use dedicated people and clever technology to safeguard our platform. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Been trying via live chat, what's app and calling HQ. Great to hear that the parcel arrived so quickly. They all fit perfectly. Got them cheaper than any other website. Delivery to Australia was super cheap and very very fast! Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Only response was we would receive a call within 8 hours - that was two days ago! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). * One or more of these files was not uploaded due to an invalid file type. Very disappointing.Would never order from them again! Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. - KM, posted 1 year ago They also offer a WhatsApp device but it doesnt work. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Find out how we combat fake reviews. Thank you so much. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. 4. !spoke to Edge lane store about colours in crocs. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Ordered and paid on 10th December my daughter's Xmas present. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Over 90 off RRP. All students enjoy 10% off at Footasylum. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Great to hear that the parcel arrived so quickly. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. 2023 Trustpilot, Inc. All rights reserved. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. I would avoid at all costs. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Help future customers by talking about customer service, price, delivery, returns & refunds. New customers only. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. They were dispatched quickly and delivered within a few days to Northern Ireland. Since Footasylum doesn't have a customer service number I had to text them. Courier. Will definitely be ordering from them again. Delivery Methods. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Which are the instant chat and the WhatsApp!! Happy from start to finish! I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Anyone can write a Trustpilot review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. 2023 Trustpilot A/S. Shoved the card machine into our face. Here are 8 tips for writing great reviews. Ordered coats for 2 of my sons in the sale. Replies to negative reviews in < 24 hours. Here are 8 tips for writing great reviews. Manners cost nothing. You will receive a verification email shortly. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Thanks. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Strengthen your review by uploading photos & videos. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! 3. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Rolling eyes, rude attitude. Perfect from start to finish. Accurate And Undamaged Orders. Also it was delivered to Republic of Ireland avoiding customs charges. Hey MattThanks for taking the time to leave us a review. Ordered it on Monday and it was delivered on Tuesday. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. It needs to be unworn or unused and still have the original tags. Great sale and super quick on delivery. Please provide a valid proof of purchase. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Ends: Tue 28 Feb 2023. Companies can ask for reviews via automatic invitations. The range includes footwear, clothing and accessories for men, women and children. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Footasylum. We spoke to Footasylum's senior leaders . We also ensure all reviews are published without moderation. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! - Mel, posted 7 months ago Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Still over 300 down! Newsletter subscription. Greater than 37%. This is the last thing I buy from footasylum from here on. Giving one star so I can leave this review. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Ordered coats for 2 of my sons in the sale. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check.
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