We can use and share your health information to run our practice, improve your care, and contact you when necessary. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Please notify us immediately if you believe the security of your Portal account may have been compromised. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. We are required by law to maintain the privacy and security of your protected health information. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. powered by. Meet the experts helping us reshape healthcare. Navigate to the Account screen by clicking Account in the bottom navigation bar. How do I register for the Patient Portal? You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Were located at 311 Aresenal Street, Watertown MA 02472. You'll need to login to athenaNet to connect. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Features and services. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. We will not use or share your information other than as described here unless you tell us we can in writing. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. . Please click OK to continue your session. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Example: We use health information about you to manage your treatment and services. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. What if I dont remember my Patient Portal email? Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. This can occur when the data systems are undergoing maintenance. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. We can use and share your health information to bill and get payment from health plans or other entities. For urgent matters, call 911. You cannot permanently delete sent or archived messages. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. We reserve the right in the future to charge a fee for the use of Patient Portal. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. The Practice Entities have no control over the security or privacy practices of these external websites. We will say "yes" unless a law requires us to share that information. You understand that Patient Portal provides you with online access to some clinical information about you. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. We typically use or share your health information in the following ways. Where can I fill out medical forms before my appointment? We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Why is the athenaPatient app only available to patients of specific customers right now? Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Why doesn't anything happen when I click on a medical form? Improve your performance with the support of the largest connected network in healthcare. Select your provider, office location, and your preferred time of day and days of week. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. However, we are working on adding more features to the app soon. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Note: This feedback form is NOT for medical questions or advice. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. How do I edit how my contact preferences for different types of notifications? Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. How do we typically use or share your health information? We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). Explore apps and services that integrate with our solutions to optimize workflows and practice experience. We were unable to save your data. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. We will say "yes" to all reasonable requests. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. Please try again in a few moments. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. This website and Patient Portal contain links to websites operated by other parties. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Cookies are used for system performance functionality. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Here you will see an option under Our Resources titled Feedback. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. The Practice Entities have no control over the security or privacy practices of these external websites. To view the details of any test result, press the card of the result you want to view. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. Note: This page should only be . If youve set up text messaging as your security option, the following message will appear: 2. These messages may contain information important to your health and medical care. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Your provider's office will make every effort to respond to your messages within a timely manner. We will not retaliate against you for filing a complaint. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Please update your browser to continue using our site securely. . It is your responsibility to login to your Patient Portal account and read the messages promptly. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We can share health information about you with organ procurement organizations. Click the Accounts icon in the lower right navigation bar. Select your provider, office location, and your preferred time of day and days of week. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Click the desired message in your inbox to read the message. The patient portal now exists in Spanish. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Select the patient statement you would like to view. We only get paid when you do, so you know your success is our top priority. This feedback form is a one-way communication system. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. We will say "yes" unless a law requires us to share that information. How do I edit how my contact preferences for different types of notifications? If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. To do so: Adobe Acrobat is required to view and print forms on the portal. To log into athenaPatient, use the email and password for your Patient Portal account. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Can I access appointments, messages, and/or test results for family members or others I may be caring for? Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Follow the prompts and schedule your appointment. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. for more information about an FDA recall. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. The Patient Portal does not support your current browser and will prevent you from using the full site. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Please try again in a few moments.? Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. For example, a parent would have access to their childrens health data. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. How soon can I expect a response from my provider? Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Join us in creating healthier futures for us all. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Please click OK to continue your session. The Portal does not respond to web browsers' Do Not Track signals. Get answers to patient FAQs and access tools that can help you on your journey. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. It is your responsibility to login to your Patient Portal account and read the messages promptly. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Wait a minute or two, and then try again. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. athenahealth is unable to respond to general support inquiries sent to this email address. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Just find your QuickPay Code on your billing statement and you're ready to go. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. How do I manage my saved credit and debit cards? Click on the back arrow to return to the Patient Portal. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. It is your responsibility to monitor these messages. You can complain if you feel we have violated your rights by contacting us using the information on page 1. After you verify your identity, the Patient Portal home will open. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Why can't I delete my sent and archived messages? Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. For questions on those practices, please consult your healthcare provider/institution. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Below you will find answers to commonly asked questions concerning the website. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal.
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